Refund and Cancellation Policy

Last updated: 9 June 2025

This policy explains when and how you can obtain a refund, credit, or reschedule for language-learning sessions purchased on farlango.com (“Site”). It forms part of the overall Agreement between you and Qlanq OÜ (“Qlanq”, “we”, “our”, “us”). Capitalised terms have the meanings given in the Terms of Service.


1.  General Principles

  • Sessions are time-specific digital services. Once the booked start time has passed, they are considered fully delivered.
  • We aim to be flexible and fair—rescheduling is often easier than cancel-and-refund, so we encourage that where possible.
  • Nothing in this policy limits any mandatory rights you have under EU consumer law.

2.  Flexible Rescheduling (Preferred Option)

Notice given before scheduled startWhat you can doFee
≥ 24 hoursReschedule once to any available slot within 30 daysFree
< 24 hours but ≥ 2 hoursReschedule once within 30 days10 € re-booking fee
< 2 hours or No-showReschedule not guaranteed; handled case-by-caseUp to 100 % of session price may be forfeited

“No-show” means you are more than 15 minutes late for a 30-minute session, or 30 minutes late for longer sessions, without prior notice.


3.  Refund Eligibility

ScenarioRefund optionNotes
Cancellation ≥ 24 hours in advance100 % refund or creditIssued to original payment method or as site credit, your choice.
Cancellation < 24 hours but ≥ 2 hours50 % refund or creditThe remainder covers facilitator time already reserved.
Cancellation < 2 hours / No-showNo automatic refundWe may offer partial credit at our discretion.
Technical failure clearly on our side (platform outage, facilitator no-show)100 % refund or free re-bookingWe log facilitator attendance and platform uptime.
Technical issues on your side (internet drop, hardware failure)Free re-booking if you notify us within 10 minutes of startOne goodwill re-booking per calendar quarter.
Bundled packages / multi-session plansRefund pro-rata for unused sessionsUsed sessions priced at the single-session rate.

4.  How to Request a Refund or Reschedule

  1. Email [email protected] or open a ticket in your dashboard.
  2. Include your Order ID, session date/time, and whether you prefer a refund, credit, or reschedule.
  3. We reply within two business days with confirmation and next steps.

Approved refunds are processed back to the original payment method within 7 business days; bank processing times vary.


5.  Chargebacks & Disputes

Please contact us first—we resolve most issues quickly. Unauthorised chargebacks may result in account suspension until the investigation is complete.


6.  EU Right of Withdrawal

Under Article 16(m) of the EU Consumer Rights Directive, the 14-day withdrawal right does not apply once performance of a time-specific digital service has begun with your consent. By booking a session you explicitly request immediate performance at the scheduled time, waiving the standard withdrawal period. The flexible arrangements above therefore apply in place of the statutory right.


7.  Changes to This Policy

We may update this policy from time to time. Material changes are announced at least 14 days in advance by email or prominent notice on the Site. Continued use after the effective date constitutes acceptance.


Questions? Email [email protected] and we’ll be happy to help.