Last updated: 9 June 2025
These Terms of Service (“Terms”) form a legally-binding agreement between you (“Learner”, “Customer”, “you”) and Qlanq OÜ, registry code 17226837, address Harju maakond, Tallinn, Kesklinna linnaosa, J. Vilmsi tn 47, 10115, Estonia (“Qlanq”, “we”, “our”, “us”).
By accessing farlango.com (the “Site”) or booking any session, you confirm that you have read, understood and agree to be bound by (i) these Terms, (ii) our Privacy Policy and (iii) our Refund Policy (together, the “Agreement”). If you do not accept the Agreement, do not use the Service.
1. Definitions
| Term | Meaning |
|---|---|
| Service | The online platform through which Farlango provides paid and free language-learning sessions, including real-time speaking and writing practice delivered via optional video conferencing or text chat. |
| Session | A scheduled booking where you interact with a native or fluent speaker to practise speaking or writing in your chosen language. |
| Order | Your purchase and scheduling of a Session via the checkout on the Site. |
| Digital Content | Any recordings or electronic resources supplied in connection with a Session. |
2. Scope of the Service
2.1 Farlango provides interactive language-practice sessions for educational purposes only. We do not offer legal, medical, financial or other professional advice, nor do Sessions count as accredited academic programmes unless expressly stated.
2.2 Any completion certificate merely confirms participation and carries no formal academic or governmental recognition unless indicated.
2.3 The Service is available to consumers and business customers. If you act as a consumer, nothing in these Terms limits your mandatory rights under Directive 2011/83/EU, the Estonian Consumer Protection Act, or other applicable law.
2.4 We may refuse, reschedule, or cancel any Session (or remove any content) that is (a) unlawful, harmful, or defamatory, (b) infringing third-party IP, or (c) otherwise violates these Terms.
3. Ordering, Prices & Payment
3.1 Prices and session descriptions on the Site are an invitation to treat. Your Order becomes binding when we email a confirmation.
3.2 All prices are in euros (€) and include applicable taxes (see Section 9).
3.3 Payment is due in full at checkout via our supported gateways. We do not store full card details (see our Privacy Policy for data handling).
3.4 Because Sessions are scheduled digital services, the EU 14-day withdrawal right does not apply once the booked start time has passed, per Article 16(m) of Directive 2011/83/EU.
4. Delivery & Access
4.1 Sessions take place online via optional video or real-time text chat. Joining details are provided immediately after successful booking.
4.2 We aim for reliable delivery but do not guarantee uninterrupted connectivity. Planned maintenance or outages will be announced where practicable.
4.3 You are responsible for a stable internet connection and suitable device.
5. Licence & Intellectual-Property Rights
5.1 Upon full payment, Qlanq grants you a non-exclusive, non-transferable, revocable licence to participate in booked Sessions for your personal learning or internal business training.
5.2 You may not share, record, resell, repost, or publicly display session content without prior written consent.
5.3 Qlanq and its content providers retain all IP rights in the Service, including session materials, trademarks, and the Farlango name.
6. User Conduct
You agree to:
(a) Provide accurate account information and safeguard your login;
(b) Use the Service only as permitted, without reverse-engineering, scraping, or disrupting the platform;
(c) Refrain from uploading malware or unlawful material;
(d) Comply with all applicable export-control, sanctions, and data-protection laws.
7. Quality, Updates & Support
7.1 We strive for high-quality sessions led by fluent or native speakers, but your progress depends on your active participation and effort.
7.2 We may make minor improvements to the Service without notice. Significant changes will be communicated.
8. Refunds & Cancellations
8.1 See our Refund Policy for details. Generally, you may reschedule or receive a refund if you cancel at least 24 hours before the scheduled start.
8.2 If a Session is materially defective (e.g., severe technical disruption or facilitator issue), notify us within 14 days; we will offer to reschedule or refund at our discretion.
9. Taxes
9.1 Prices include Estonian VAT or VAT applicable to your location under the EU OSS scheme.
9.2 For customers outside the EU, the gross price remains the same; no VAT is added.
9.3 EU business customers with a valid VAT ID are charged 0 % VAT under the reverse-charge mechanism; the gross price is unchanged.
10. Data Protection & Cookies
We process personal data in accordance with the Farlango Privacy Policy, which explains GDPR rights, data categories, and retention. Essential cookies plus optional analytics cookies (with your consent) are used on the Site.
11. Disclaimers & Liability
11.1 Educational-only. Sessions are provided “as-is” for language practice and do not replace professional advice.
11.2 No consequential damages. To the fullest extent permitted by law, Qlanq is not liable for indirect or consequential loss (e.g., lost profit, business, or data).
11.3 Liability cap. Qlanq’s total liability for any claim under an Order is limited to the amount you paid for that Order.
11.4 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under Estonian law.
12. Force Majeure
Neither party is liable for failure to perform (other than payment obligations) due to events beyond reasonable control, including natural disasters, war, governmental actions, or internet outages.
13. Changes to the Agreement
We may amend these Terms by posting an updated version on the Site and, for material changes, giving at least 14 days’ notice by email. Continued use after the effective date constitutes acceptance.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of Estonia. Any dispute not resolved amicably shall be submitted to the exclusive jurisdiction of Harju County Court in Tallinn. Consumers may also use the Estonian Consumer Disputes Committee or the EU ODR platform.
If any provision is held unenforceable, the remaining provisions remain in force. Headings are for convenience only and do not affect interpretation.